FAQ
Need help?
If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a customer service representative.
Please allow 6-12 business days from the time your package is returned to us for a refund to be processed.
PAYMENT INFORMATION
1. What credit cards do you accept for online payments?
We accept major credit cards such as Visa, MasterCard, American Express, ensuring a secure and convenient payment experience.
2. Is payment information secure when ordering online?
Absolutely. We use advanced security protocols to ensure the confidentiality of your payment information during every transaction.
3. Do you offer installment plans for purchasing larger suitcases?
We currently do not offer installment plans. However, you can use multiple credit cards to make split payments if needed.
4. How can I get an invoice for my order?
Once your order is confirmed, a detailed invoice will be automatically generated and sent to the email address associated with your account.
Purchase Information
1. What are the different types of suitcases available in the Pierre Cardin collection?
Our collection offers a variety of suitcases, ranging from hard-sided to soft-sided, suitable for different travel needs.
2. How can I filter suitcases based on my size and color preferences?
Use our easy-to-use filter options on the site to select size, color, and other features to find the perfect suitcase that matches your style.
3. What is the warranty offered on Pierre Cardin suitcases?
We offer a quality guarantee on all our suitcases. See our warranty section for details on coverage and claims procedures.
4. Can I add additional items to my order, such as travel accessories, when purchasing a suitcase?
Yes, you can enhance your travel experience by adding accessories to your order, such as luggage tags or organizer pouch sets.
ORDERS
1. Can I change my order once it has been placed?
Unfortunately, changes are not possible once your order has been confirmed and shipped. We encourage you to carefully review your order before finalizing your purchase.
2. What are the processing and delivery times for suitcase orders?
Order processing typically takes 1-2 business days. Delivery times vary depending on your location and shipping method, but we do our best to ensure fast shipping.
3. How can I track my order once it is shipped?
You will receive a shipping confirmation email with a tracking number. Use this number to track the status of your delivery on our website or on the carrier's website.
4. What if my suitcase arrives damaged or if I have a problem with my order?
Contact our customer service as soon as possible. We handle issues quickly and work with you to resolve any delivery or quality issues with our products.
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