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We're here to support you every step of the way. Thank you for your trust in Pierre Cardin, and don't hesitate to contact us for any further assistance.
Customer Service
Welcome to our space
Pierre Cardin After-Sales Service
At Pierre Cardin, we are committed to ensuring your satisfaction throughout your shopping experience. Our After-Sales Service is dedicated to ensuring the proper functioning of your Pierre Cardin products, even after your purchase.
How does it work?
Contact
If you have any questions or problems, please do not hesitate to contact us.
Support
Our team will carefully examine your request and guide you towards the best solution.
Resolution
We strive to resolve your issue quickly to ensure your satisfaction.
Feedback
Your opinion is valuable. Share your feedback with us to help us continually improve our services.
Questions/Answers
We would like your feedback on our overall service. Your comments and suggestions will be greatly appreciated. Please fill out the form below.
Please allow 6-12 business days from the date your package is returned to us for your refund to be processed.
DELIVERIES
1. WHICH COUNTRIES DO YOU DELIVER TO?
We deliver throughout mainland France and Corsica, as well as internationally.
2. WHAT ARE THE DELIVERY METHODS AND RATES?
Discover our efficient delivery service:
Standard home delivery is offered For all orders, your package is delivered within 2 to 5 working days from the validation of your order and payment.
Deliveries are made from Monday to Friday excluding public holidays by our carriers.
3. CAN I DELAY SHIPPING MY PACKAGE?
It is not possible to postpone the shipment of the package. However, in the event of a delivery, please contact our customer service.
4. I entered the wrong delivery address, how do I change it?
If the delivery address indicated when you placed your order contains an error or requires clarification, please contact our customer service as soon as possible by telephone at 01 76 40 35 94 or via the contact form from Monday to Friday 9 a.m. to 7 p.m. & Saturday 10 a.m. to 5 p.m. excluding public holidays.
ORDERS
1. How do I track my package?
Once your order has been shipped, you will receive an email from the carrier with a link allowing you to track the delivery of your package on the carrier's website.
2. How do I modify or cancel my current order?
For technical reasons, we are unable to modify, cancel, or exchange an order placed on the site. If the products ordered do not suit you, we invite you to follow our free return procedure described on this page within 14 days from the day after you received them.
Our commitments
Reactivity
Our team is available to answer all your questions and quickly resolve your issues.
Expertise
Trust our experts to guide you competently and provide you with suitable solutions.
Personalized follow-up:
Each request is treated individually, because each client matters to us.
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